Last updated: 2 March 2026
These terms and conditions apply to all purchases and services provided by Sunny Auras, available through https://www.sunnyauras.co.uk. They follow UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
🛍️ Buying Physical Products
Purchasing items such as incense, crystals, or other goods creates a contract once your order is accepted and payment is confirmed.
Product descriptions
Products are described as accurately as possible. Natural items (e.g., crystals) may vary slightly in colour, shape, or pattern.
Prices and payment
Prices include VAT where applicable. Payment is taken securely at checkout through approved payment providers.
Delivery
Dispatch times vary depending on stock and destination. You will receive confirmation when your order is shipped. Delays caused by postal or courier services are outside the business’s control, but support will be provided to help resolve issues.
🔄 Returns and Refunds for Physical Products
UK distance selling regulations give you a 14‑day cooling‑off period for most physical goods purchased online.
Your right to cancel
You may cancel your order within 14 days of receiving your items. You must notify Sunny Auras by email before returning anything.
Condition of returned items
Items must be returned unused, in their original condition, and with all packaging.
Return shipping costs
Unless an item is faulty, damaged, or incorrect, the buyer is responsible for the cost of return postage.
If the item is defective or the wrong product was sent, Sunny Auras will cover return costs or provide an alternative solution.
Refunds
Refunds are issued within 14 days of receiving the returned goods. Standard delivery costs from the original order are refunded, but upgraded delivery options (e.g., express shipping) are not.
Faulty or damaged items
If an item arrives damaged or faulty, contact Sunny Auras promptly with details and photos. A replacement, repair, or refund will be arranged in line with consumer rights.
🔮 Services: Rune Readings, Tarot Readings, and Similar Offerings
Readings and spiritual services may be delivered digitally or in person.
Non‑refundable services
Completed readings are non‑refundable, as they are personalised services that begin as soon as preparation or delivery starts.
Refunds may be offered only at the business owner’s sole discretion, for example if a session cannot be completed due to illness or technical issues.
Rescheduling
If you need to reschedule a live reading, if applicable, contact Sunny Auras as early as possible. Reasonable efforts will be made to accommodate changes.
Disclaimer
Readings are for personal insight and entertainment only. They are not a substitute for professional advice in areas such as medical, legal, financial, or mental health.
📦 Order Issues and Customer Support
If something goes wrong with your order or service, contact Sunny Auras directly. Most issues can be resolved quickly with clear communication.
🌐 Website Use
All website content is owned by Sunny Auras. You may not copy or reproduce any content without permission.
The website is maintained with reasonable security measures, but uninterrupted access cannot be guaranteed.
📜 Legal Information
These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.
If any part of these terms is found to be invalid, the remaining sections will continue to apply.
